PAYMENTS:
We accept instant payments through our partners such as Stripe.com or other payment gateways. We accept two types of payments depending on the concerned service or option purchased:
- One Time (lifetime) Payment four our RTILA Studio software license.
- Monthly subscriptions payments for addons and other services.
Special Payment Process:
For Corporate or International Organizations we can offer a payment process that is in compliance with procurement rules and conditions. Contact us for more details.
Refunds for Monthly Subscriptions:
Monthly subscriptions refund period is limited to 30 days from the date of purchase. Customers need to first cancel their current monthly subscription from their online Dashboard. Once the subscription cancelled you can request a refund on the first & current month of use by submitting a support ticket. Past months subscription payments are not open to refund.
Refunds for Yearly Subscriptions:
Yearly subscriptions refund period is limited to 60 days from the date of purchase. Customers need to first cancel their current yearly subscription from their online Dashboard. Once the subscription cancelled you can request a refund by submitting a support ticket.
Refund for One Time Payment Licenses:
We offer a unique approach to refunds for our One time or Lifetime payments. We are confident that our Software can pay for itself very quickly and therefore we cover in our services the design or debugging of the first automation project to make sure that you reach your Return On Investment (ROI) on RTILA purchase as soon as possible. In the event that we are not able together to create the ROI, we can then can fall back on a 180 days refund policy for Enterprise 100 Devices licenses and below.
This clause requires the active participation of the client to truthfully give a chance for the Software and our team to build and prove the ROI, and this can be done by providing a use case that is technically prone to web automation and by providing accurate instructions and credentials that may be needed and in a timely manner.
The calculation of the ROI is based on the accumulated or reasonably forecasted number of human work hours saved thanks to RTILA within the said period of 6 months, multiplied by the average hourly rate of a junior employee in the jurisdiction of the client.
Our Unlimited devices license comes with its own contract, terms and payment method, and may be limited to a shorter refund period.
We also honor the traditional requests for refunds for the following common reasons:
Non-delivery of the product: Due to an issue with the mail, you do not receive a delivery e-mail from us. Depending on the price of the product, https://rtila.com may require you to first submit proof that you have submitted a report to the mail service describing the missing item;
Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.
For any other reason for refund, the client must submit a request via ticket and RTILA Corporation holds the sole discretion to accept or not a refund request that is not covered by the agreed upon policy clauses.
Refund Survey:
To be able to improve our Software we may request you to fill up a quick survey to guide us as to which improvements are needed. The survey is not conditional to the refund but will be much appreciated.