Payments & Refunds


We accept instant payments through our partners such as or other payment gateways. We accept two types of payments depending on the concerned service or option purchased:

  • One Time Payment: For certain addons, functionalities or services a one time payment will be charged.
  • Subscription Payment: Our Software License is based on a Monthly or Yearly subscription payment, which can be stopped at any moment.

Special Payment Process:

For Corporate or International Organizations we can offer a payment process that is in compliance with procurement rules and conditions. Contact us for more details.


In general we apply a “No-Questions Asked” refund policy where we refund the latest charge/payment.

  • For one time payments we accept refunds requests within a 30 days period of the payment confirmation.
  • For subscription we only refund the first month of a subscription, and the refund request needs to be made via a support ticket 5 working days before the next renewal/charge.

We honor requests for refunds for the following common reasons:

Non-delivery of the product: Due to an issue with the mail, you do not receive a delivery e-mail from us. Depending on the price of the product, may require you to first submit proof that you have submitted a report to the mail service describing the missing item;

Download issues: You have problems that prevent you from downloading the product. recommends that you contact the support team for your browser provider, as ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;

Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;

Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.

Refund Survey:

To be able to improve our Software we may request you to fill up a quick survey to guide us as to which improvements are needed. The survey is not conditional to the refund but will be much appreciated.