We accept instant payments through our partners such as Stripe.com or other payment gateways. We accept two types of payments depending on the concerned service or option purchased:
- One Time Payment: For certain addons, functionalities or services a one time payment will be charged.
- Subscription Payment: Our Software License is based on a Monthly or Yearly subscription payment, which can be stopped at any moment.
Special Payment Process:
For Corporate or International Organizations we can offer a payment process that is in compliance with procurement rules and conditions. Contact us for more details.
In general we apply a “No-Questions Asked” refund policy where we refund the latest charge/payment.
- For one time payments we accept refunds requests within a 30 days period of the payment confirmation.
- For subscription we only refund the first month of a subscription, and the refund request needs to be made via a support ticket 5 working days before the next renewal/charge.
We honor requests for refunds for the following common reasons:
Non-delivery of the product: Due to an issue with the mail, you do not receive a delivery e-mail from us. Depending on the price of the product, https://rtila.com may require you to first submit proof that you have submitted a report to the mail service describing the missing item;
Download issues: You have problems that prevent you from downloading the product. https://rtila.com recommends that you contact the support team for your browser provider, as https://rtila.com ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;
Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.
To be able to improve our Software we may request you to fill up a quick survey to guide us as to which improvements are needed. The survey is not conditional to the refund but will be much appreciated.